Questions and Answers

Q. What is Herbalife?
A. Since 1980, Herbalife has been on a mission to improve nutritional habits around the world with great tasting, science backed nutrition products that help people get the right balance of healthy nutrition. Herbalife is a global direct selling nutrition company, with over 40 years of experience in developing a full line of delicious nutrition products that can be customised to meet individual needs and help consumers achieve their unique health and wellness goal.

Q. When did Herbalife open in the UK?
A. Herbalife opened in the UK in 1984. The company having started in the USA in 1980.

Q. How does Herbalife operate?
A. Herbalife’s products are available exclusively through educated and trained Independent Distributors who provide comprehensive and personalised solutions to their customers’ nutrition and wellness goals. And Herbalife provides the Gold Standard in consumer protection by offering a 100% full refund guarantee.

Q. Where does Herbalife operate?
A. Herbalife caters to a variety of daily nutritional needs, offering choices to consumers in over 90 countries across the globe (56 countries in EMEA). By improving people’s nutrition habits and providing high quality products and economic opportunities, Herbalife is making a positive impact in communities around the world.

Q. Is Herbalife a pyramid scheme?
A. No, Herbalife is not a pyramid scheme. Herbalife is a global direct selling company that has been in existence for more than 40 years and operates in over 90 countries around the globe. We develop and sell nutrition products and dietary supplements through a network of independent members (distributors) who benefit from extensive training and education on high-quality nutrition. These independent members offer individualised support and guidance to their customers, help that is often lacking in retail or online. There are millions of people involved in this sales model around the globe.

Q. Why Herbalife is not a pyramid scheme?
A. A pyramid scheme is illegal due to its falsified compensation structure. A participant of a pyramid scheme only makes money by recruiting others into it, with high joining fees, requirements for further investment, false information and perceived urgency. By nature, pyramid schemes are not sustainable.
Here are the reasons why Herbalife is not a pyramid scheme:
1. Herbalife independent members are compensated exclusively for sales of our products. We do not compensate our independent members for introduction or recruitment.
2. Herbalife has low joining fees. Our independent member Starter Pack costs around £40. It includes: a branded shoulder bag, a canister of Formula 1 meal replacement shake, a shaker bottle, a scoop and educational materials. Upon joining, independent members get access to online training and the opportunity to set up their own online shop, free of charge.
3. As part of our Gold Standard Guarantee, our independent members are also entitled to a 90 day money back guarantee. Which means that they get a full refund on their Starter Pack, should they wish to cancel their membership.
4. With 40+ years of direct selling experience, Herbalife has extensive policies in place to help independent members build a sustainable business.

Q. Does Herbalife work?
A. Yes, Herbalife does work. Herbalife’s independent members (distributors) have helped millions of consumers across the globe achieve their nutritional goals.

Q. Do Herbalife products work?
A. Yes, Herbalife products work. Every one of our products is researched, developed, and distributed with the same goal in mind – to improve nutritional habits around the world with great tasting, science backed nutrition products. This is underpinned by the support, encouragement and community brought by our independent members to each of their customers. Herbalife products work best when incorporated within a balanced diet and as part of a healthy active lifestyle. Therefore, our independent members across the globe support their customers with individual diet plans and product recommendations.

Q. Does Formula 1 meal replacement work?
A. Yes, our Formula 1 Healthy Meal works. When used in conjunction with a healthy and balanced lifestyle, our tasty meal replacement shakes help you to keep on top of your dietary goals. All Herbalife Formula 1 Meal Replacement products are formulated in compliance with global and local regulations. In Europe, our products are manufactured in compliance with Commission Regulation 2016/1413, which sets out in detail the compositional requirements that a product must meet in order to qualify as a meal replacement for weight control.
The European Food Safety Authority (EFSA) has conducted an independent assessment of meal replacements conforming to EU Directive 96/8/EC on energy restricted diets and produced a positive opinion.
Subsequently, the European Commission authorised two health claims relating to meal replacements for weight control and weight maintenance.
“Substituting one of the main daily meals of an energy restricted diet with a meal replacement contributes to the maintenance of weight after weight loss.”
“Substituting two of the main daily meals of an energy restricted diet with meal replacements contributes to weight loss.”
Why Herbalife works
Having helped millions across the globe achieve their health and nutrition goals, Herbalife works. Whether you’re looking to inspire others, or you need a helping hand. Herbalife gives you the opportunity to become part of an empowering community and reap the benefits of clinically proven nutrition products.

Q. Are Herbalife products good for weight loss?
A. Herbalife’s products are high quality and backed by science. These products include protein bars and snacks, herbal teas, aloe drinks, nutritional supplements, sports hydration, outer nutrition products and meal replacement protein shakes. Herbalife’s Formula 1 shakes are meal replacements for weight control. Substituting one of the main daily meals of an energy restricted diet with a meal replacement contributes to the maintenance of weight after weight loss. Substituting two of the main daily meals of an energy restricted diet with meal replacements contributes to weight loss. The company’s global nutrition philosophy is based on balanced nutrition, leading a healthy, active life and following a personalised programme with the help of an educated and trained distributor. This philosophy is helping to improve the nutritional habits of the world – one person at a time.

Q. What is Herbalife’s commitment to quality?
A. Herbalife’s ingredients come from farmers who are committed to meeting the company’s high standards for planting and conservation. Herbalife tests ingredients in world class labs before they enter production, ensuring they comply not only with the company’s uniform global standards, but with all government requirements. Herbalife’s labs have achieved the highest level of accreditation (ISO 17025) reflecting the company’s strict adherence to industry leading standards. The comprehensive quality process Herbalife follows ensures that what is on the label is in the product. From the cultivation of source ingredients to the final products that help customers live healthier lives, a commitment to quality is at the heart of everything Herbalife does.

Q. Who can take Herbalife products?
A. In 2020, 5.3 million Herbalife protein shakes were consumed daily around the world. All Herbalife products are created to be compliant with global, EU and national law to make sure they are safe for use by healthy adults. Herbalife products should be consumed as directed on the label. It’s important to note that some products contain ingredients such as soy, oats, dairy, caffeine and others so they might not be suitable for certain individuals, such as expectant and breastfeeding mums. If you have any questions regarding any Herbalife products or specific ingredients, you can reach out directly to the Global Consumer Safety team. Herbalife also recommends consulting your healthcare provider before making any changes in your diet.

Q. How much do Herbalife products cost?
A. Herbalife products are competitively priced. All Herbalife weight management, wellbeing, sports nutrition and personal care products deliver value for money.

Q. Are Herbalife products vegan?
A. Most of Herbalife’s products contain plant based protein derived from soy, including the majority of formulations of the company’s flagship product, Formula 1 Healthy Meal Replacement Shake. This sustainable plant based protein requires less land and water and emits less carbon than animal based protein. To provide additional choice to consumers, Herbalife also offers alternative plant based proteins including pea, rice, quinoa, and more.

Q. Where can I buy Herbalife products?
A. Herbalife’s direct selling business model means that Herbalife products are sold exclusively through their network of independent members, rather than relying on traditional retail establishments.

Q. How do I become a Herbalife distributor?
A. You must be sponsored by an existing independent member. You will need to purchase an official membership pack, which contains product samples and business materials. You can sign up or get connected with an upline sponsor on the Herbalife Business Opportunity page.

Q. How do I make money in Herbalife
A. Distributors make money in three main ways:
Retail Profits: Buying products at a discount and selling them to customers at a suggested retail price.
Wholesale Commissions: Earning the difference between the discounted price you pay for products and the price paid by your downline distributors.
Royalty Overrides: Earning a percentage of the sales volume generated by your recruited team.

Q. Is there a difference between a Preferred Member and a Distributor?
A. Yes. A Preferred Member purchases products at a discount strictly for their own consumption and is not eligible to sell products or earn compensation. Distributors are active members permitted to build a sales organisation and earn commissions.

Q. Can I run a Nutrition Club or storefront?
A. Yes, many Herbalife distributors open Nutrition Clubs as community hubs to serve shakes and teas, and to host wellness evaluations. These physical locations must follow specific corporate branding and compliance guidelines.

Q. What kind of training and support do Herbalife distributors/members receive?
A. Herbalife provides various online webinars, learning videos and marketing guidebooks via the member portal. Day-to-day business training, support, and mentorship highly depend on your specific sponsor and upline organisation.

Q. Does Herbalife enforce rules on how I run my business?
A. Yes. Herbalife has strict compliance rules (often called “Rules of the Road”) to prevent deceptive marketing practices and Sales and Marketing Plan Manipulation. Engaging in rule violations can result in the termination of your membership.

Q. What is Herbalife Formula 1?
A. Formula 1 is Herbalife’s shake mix. People usually compare it as a breakfast or lunch shake because it is quick, portioned and available in different flavours.

Q. Which Herbalife shake should I try first?
A. Most first time shoppers try Vanilla Cream because it is most flexible with other flavours and fruit.

Q. What is the difference between Herbalife Formula 1 and Protein Drink Mix?

A. Formula 1 is the shake base. Protein Drink Mix is used when you want to add more protein or make a higher protein shake. They are different products, so compare them by the job you want them to do.

Q. Can Herbalife guarantee weight loss?
A. No. No shake, tea, bar or supplement can guarantee weight loss. Products can help structure a routine, but results depend on your overall food intake, activity, consistency, health and personal circumstances.

Q. How many Herbalife shakes should I have per day?
A. Follow the product label and the routine you are using. Many shoppers start by replacing one meal, such as breakfast or lunch, rather than changing everything at once.

Q. Do I need Protein Drink Mix with Herbalife Formula 1?
A. Not always. If you simply want to test a Formula 1 flavour, buy the shake first. Add Protein Drink Mix when you specifically want the shake to contain more protein or feel more substantial.

Q. What is Herbalife Herbal Aloe used for?
A. Aloe products are drink products. Compare them by flavour, bottle size, serving directions and whether you would use them regularly. Read the product page before ordering.

Q. Does Herbalife tea contain caffeine?
A. Yes, many Herbalife tea and energy style drinks contain caffeine. Check the specific product page and label, especially if you are sensitive to caffeine or drink it later in the day.

Q. Is Herbalife suitable if I have allergies?
A. Always check the label and current product page. If you have allergies, medication, pregnancy, a health condition or a clinical question, get qualified advice before using nutrition products.

Q. Can I use Herbalife long term?
A. Some people use Herbalife products as part of a long term routine, but it needs to fit normal food, budget and health needs. Do not rely on any product as the whole plan.

Q. Is Herbalife better than Huel?
A. They are different. Huel is positioned as a complete food product. Herbalife Formula 1 is a meal replacement shake for a calorie controlled diet. Compare by taste, label, price, texture and how you want to use it.

Q. Is Herbalife the same as Slimming World or Weight Watchers?
A. No. Slimming World and Weight Watchers are programmes. Herbalife is a nutritional product led route.

Q. Can I ask for help before ordering Herbalife?
A. Yes. Of course.

Q. Do Herbalife products replace normal food?
A. They should fit around normal food. For general healthy eating, use sensible food guidance and do not treat any product as a complete answer to your whole diet.

Q. Are Herbalife products only for weight loss?
A. No. Some products are shakes, some are protein products, some are drinks, snacks, supplements or skin products. Use the product page to check what each one is for.

Q. Can I take Herbalife with GLP-1 medication. (The best known ones are Mounjaro, Wegovy and Ozempic).
A. Yes, most definitely. The low calorie, nutrition and protein rich products are ideal to take at the same time.